Terms & Conditions

Booking Appointments​​

​WYSE Basketball is committed to creating a culture of respect and punctuality. We ask that all players, coaches, and parents to arrive on time for practices, games, and training sessions (per our WYSE Culture Acknowledgement Agreement).
Being early is even better! If you anticipate being late, please contact your coach to let them know.

​​

 

 

Refunds

We require all customers to provide at least 24 hours' notice when canceling or rebooking an appointment. Late cancellations or no-shows will be charged for the full session using the payment method provided at booking. Clients arriving more than 15 minutes after their appointment start time will be considered a no-show.

​

We will provide a one-time cancellation fee waiver for extenuating circumstances. Alternatively, we will offer one free appointment upon rescheduling. The free session will need to be scheduled within 7 days of the cancellation.

 

Should we need to reschedule with less than 24-hours’ notice, clients will not be charged any fees and will receive priority rebooking or a full refund if desired.”